Our aim is to offer advice that helps you plan your financial future. To provide such advice, we need to know about your personal situation and your Adviser may request sensitive and private information about you, for example, your income, current financial arrangements, health, family commitments and any legal proceedings you may be involved in. Much of the information you provide will, as part of your application, be passed to the company whose products you apply for and details of how they use your information are included in their data protection literature.
If you are unable or unwilling to provide some, or all, of this information your Adviser will be unable to provide you with advice suitable for your circumstances. We do not collect personal information from third parties.
We are committed to protecting your privacy. As we would like you to be a lifetime client, we need to earn your trust and assure you that we will keep your personal information confidential and secure and only for as long as is necessary. The criteria we use to determine how long this period is can be obtained from Openwork’s Data Protection Officer at the address below.
We will use it with care and it will only be shared in the ways explained here, or if we are required to by Law or the Financial Conduct Authority (FCA).
Your personal information will only be held for as long as necessary and collected for the purposes of providing advice in respect of the range of products and services outlined in the Initial Disclosure Document or Client Proposition Brochure provided by your Adviser. In addition, we will make every effort to ensure that the information you provide is recorded accurately and that it is only passed to companies who comply with the General Data Protection Regulations (GDPR). If it is required to send your information abroad, we will only do so to countries within the European Union (EU) or to a third country that the EU has determined provides an adequate level of protection and where you are able to exercise your rights to access your personal information under the GDPR.
A Data Controller is someone who determines the purposes for and the manner in which your personal data should be processed. Openwork, its Appointed Representatives (your Adviser) and the companies whose products you buy are all Data Controllers. Your Adviser will have given you their contact details and Openwork’s contact details are shown below.
We use your information in a variety of ways:
We therefore process your data because it is necessary for:
If you apply for some types of insurance (eg. life insurance, pensions, sickness etc.) you will be required to provide details of your health. Under the GDPR, this is regarded as sensitive personal data.
Your Adviser will have access to your medical details unless you prefer to complete a medical statement of health in private. If this is the case, please send it with your application marked for the attention of the “Consultant Medical Officer” in a sealed envelope.
We do need your explicit consent to collect and process your health details, which of course you may withdraw at any time.
If you apply for a mortgage your information will be passed to the lender, who will carry out a credit check. You will also have to provide details of any criminal convictions you may have had. These details will be passed to the lender to carry out any necessary checks.
The information you give us will be added to any other details we hold about you. Openwork will never sell your details to a third party, but we may share your information with carefully selected companies we are associated with. Therefore, we (or they) may contact you (by post, email, telephone or other appropriate means) to tell you about products, services or offers we believe may interest you. The products and services may not be related to financial services. You can ask us not to contact you for this reason, at any time, by writing to us at our Head Office. This will not affect your relationship with your Adviser.
We may have to pass your details to another Adviser if, for example your Adviser is ill or you need advice in a different product area. If your Adviser leaves we may pass your details to another Adviser so that we can continue to provide you with a high standard of service.
We may send your information to third parties that are carrying out work on our behalf.
You have certain rights under the GDPR. These include the right to:
If you would like further details on how we use your personal information or if you have any data protection queries, please write to:
You may receive more information about data protection from the companies that we have introduced you to.
We may record telephone calls so we can check we have acted on your instructions correctly and to ensure we are giving you appropriate service. We may also monitor calls for security and training purposes.
If you have any complaints about the way we or your Adviser have handled your personal information, please contact the Data Protection Officer at the address given above.
You also have the right to refer your complaint to the Information Commissioner.
The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Cookie Name||Expiration Time||Description|
|CookieControl||3 months||Cookie Control cookies. This cookie is set in order to remember the user's preferences in regards to cookies|
|_dk_gtm_UA-60467721-1||2 weeks||Used by Google Analytics to store the number of service requests.|
|1P_JAR||1 month||Google cookie. These cookies are used to collect website statistics and track conversion rates.|
|CONSENT||27 years||Used by Google Ads Optimisation to store cookie consent preferences|
|NID||6 months||The purpose of this cookie is to store information about your preferences.|
|OGPC||1 month||This cookie enables the functionality of Google Maps.|
|Player||1 month||Used by Vimeo to enable the video to play.|
|Vuid||2 days||Used by Vimeo to store the usage history.|
|_ga||2 years||Used to distinguish users.|
|_gat||10 minutes||Used to throttle request rate.|
|_gid||1 day||This cookie is installed by Google Analytics. Data collected includes the number of visitors, the source where they have come from, and the pages visited in an anonymous form.|
|ARRAffinity||Session||This cookie is set by websites that run on Windows Azure cloud platform. The cookie is used to affinitize a client to an instance of an Azure Web App.|
|browser-update.org||7 days||No description|
|__cfduid||1 month||The cookie is used by CDN services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.|
|UMB_UCONTEXT_C||Session||Used by Umbraco CMS and does not store any personally identifiable information.|
|UMB-XSFR-TOKEN||Session||Used by Umbraco CMS and does not store any personally identifiable information.|
|UMB-XSRF-V||Session||Used by Umbraco CMS and does not store any personally identifiable information.|
|UMB_UCONTEXT||Session||Used by Umbraco CMS and does not store any personally identifiable information.|
|ASP.NET_SessionId||Session||ASP.NET user session cookie. Does not store any personally identifiable information.|
|__RequestVerificationToken||Session||ASP.NET Anti Forgery token prevents CSFR attack. Does not store any personally identifiable information.|
These cookies do not record any personally identifiable information (PII). You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.